Frequently Asked Questions
Find answers to common questions about buying research chemicals online.
Are your research chemicals lab-tested?
Yes, all our research chemicals are lab-tested for 99.9% purity. We provide certificates of analysis upon request and guarantee pharmaceutical-grade quality on every product.
How long does shipping take?
Standard shipping takes 3-7 business days, Express 12 hrs - 2 days. All packages include tracking and are shipped discreetly worldwide.
What payment methods do you accept?
We accept cryptocurrency (Bitcoin, Ethereum), bank transfers, and e-wallets. All payments are secure and encrypted.
Is packaging discreet?
Absolutely. All packages are shipped in plain, unmarked packaging with no indication of contents. Your privacy is guaranteed.
Do you ship to my country?
We ship to 150+ countries worldwide. Enter your country during checkout to see available shipping options and delivery times.
What if my package is lost or seized?
All orders are fully insured. If your package is lost or seized, we'll either reship for free or provide a full refund - your choice.
Can I get a refund?
Yes, we offer a 30-day satisfaction guarantee. Contact us within 30 days of delivery for a full refund or reship if you're not satisfied.
How can I contact customer support?
We offer 24/7 support via live chat, email (researchchemslab@gmail.com), and WhatsApp. Live chat provides the fastest response.